Empire Today - Hartford, CT
Most recent visits highlight individual sales reps (Freddy, Richie, Craig, Gary, Robert, Jamie) earning repeated praise for patience, honesty, and clear product guidance without pressure. Recent installers Melvin and Brian drew compliments for professionalism and courtesy. Two isolated 1-star reviews describe crew conflict mid-project and a post-install door-fit issue the company declined to address, suggesting contract details and site logistics warrant close attention before work begins. Installation quality itself earns consistent five-star praise when jobs run smoothly. Sales experience dominates the recent feedback, with buyers appreciating the range of options shown and fair upfront pricing. The business's weak point appears to be managing multi-day projects and coordinating team expectations rather than material or finish quality.
