Google Business Profile is the source for the business data shown here, last checked 2026-09-23. Details taken from their website were fetched 2026-09-23.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Tri-State Underlayments specializes in commercial and industrial floor prep, concrete finishing, and refinishing. Review evidence is limited; their website claims over 30 years in business and LEVELROCK licensing for gypsum cement floors.
Field installers like Rey, Carlos, and Luigi earn consistent praise for professionalism, expertise, and honest advice across garage door and epoxy repairs. The install and service work, when delivered, meets quality standards and fair pricing. However, a significant stripe of reviewers report being ignored or strung along after paying deposits or full amounts, especially on epoxy flooring jobs and door orders. Warranty promises go unfulfilled; calls and emails go unanswered for months. The company appears to struggle most with follow-through on complex or delayed projects.
Strong installations from named installers like Wladimir, Miguel, and Jim Peterson earn consistent praise for speed, politeness, and detail. Carpet and hardwood jobs are done on time with thorough cleanup. Recent reviews reveal a serious escalation: two separate accounts report the crew puncturing water pipes during installation and then refusing liability, with one customer claiming photo editing to avoid insurance claims. Scheduling cancellations and no-show reschedules have compounded frustration among recent clients. The company has operated since 2002 and is Lowe's preferred partner, which explains the high volume of referrals. Yet the last three months show a sharp split: glowing praise from successful installs versus damage claims and service failures that remain unresolved. The pattern suggests quality varies by crew assignment and management is not responding to liability issues transparently.
Last updated 2026-09-23