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Thompson Flooring

Updated 2026-09-23 · 6,538 reviewed · 705 listed · Scored from 14 Google reviews · How we rank ›

3.8(14) 60 low data composite score See reviews on Google ✓ Google-verified
Hardwood FlooringCarpet Installation
Thompson Flooring
Location
West New Haven, New Haven
Services
Hardwood Flooring, Carpet Installation
Reviews
14
Best for
Homeowners restoring hardwood floors or matching historic finishes; repeat customers and long-term relationships.

Google Business Profile is the source for the business data shown here, last checked 2026-09-23.

What do customers say?

Most recent work shows Thompson Flooring delivering on time, fairly priced, and with strong attention to finish. Two older complaints about dust control and finish consistency suggest worksite management improved over the years, though detail remains limited given the small complaint sample.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • skilled installers and refinishers
  • fair pricing
  • professional communication
  • clean work site
  • long-term reliability
Watch-outs
  • dust and debris cleanup inconsistency
  • uneven finish quality on rushed jobs
skilled-installersfair-pricingprofessional-crewon-time-completionpunctual-crewattention-to-detailclean-worksitehistoric-homesresidential-homeowners
Best for: Homeowners restoring hardwood floors or matching historic finishes; repeat customers and long-term relationships.
Think twice if: Worksite cleanliness varies; confirm dust containment plan before multi-day refinish projects.

What stands out?

  • Owner Jim Thompson has 20-year track record with repeat customers
  • Known for matching historic floor colors exactly
  • Competitive pricing and honest estimates

Worth knowing

  • Jim Thompson (owner) has 20-year relationships with customers
  • Son James works on crew and handles installation
  • Can source and match original hardwood finishes for historic homes
  • Standard hardwood refinish includes sanding and three coats of polyurethane
  • Jim personally visits job sites, sources materials, and adjusts approach if results do not meet expectations

What reviews say by service

Hardwood Flooring
Praised for expert refinishing, color matching on old floors, and fast turnaround; older complaint about rough finish quality after rush job.
Floor Refinishing & Repair
Strong reputation for restoring worn hardwood; owner adjusts work on site if finish does not meet standard.
Carpet Installation
Limited evidence; one planned repeat mention but no detail on execution.
Tile & Stone Flooring
No clear evidence in reviews.
Laminate & Vinyl Flooring
One older complaint about vinyl-to-hardwood transition finish, resolved with additional coat at no charge.
Commercial Flooring
No clear evidence in reviews.

How it compares

  • Rated 3.8 against a 4.66 average across the 540 hardwood flooring businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

How the score was calculated

Our Rubric
Star rating 56
Review volume 51
Review recency 24
Review sentiment 60
Profile completeness 100
Verification 30

Rating breakdown

5
9
4
1
3
0
2
0
1
4

Frequently asked questions

Can Thompson Flooring match the finish on a 130+ year old original hardwood floor?
Yes. Jim Thompson has matched original finishes and their exact color tints, including the red undertones on a home built in 1890.
What does a hardwood refinish typically include?
Nailing down buckled spots, sanding, and three coats of polyurethane; the work typically takes 4 days before the floor is walkable.
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Last updated 2026-09-23