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The Carpet Connection

Updated 2026-09-23 · 6,538 reviewed · 705 listed · Scored from 30 Google reviews · How we rank ›

5.0(30) 74 low data composite score See reviews on Google ✓ Google-verified
Hardwood FlooringCarpet InstallationLaminate & Vinyl FlooringCommercial FlooringFloor Refinishing & Repair
Services
Hardwood Flooring, Carpet Installation, Laminate & Vinyl Flooring
Reviews
30
Best for
Homeowners wanting personal service and fair pricing without corporate upsell pressure.

Google Business Profile is the source for the business data shown here, last checked 2026-09-23. Details taken from their website were fetched 2026-09-23.

What do customers say?

Joe and Sue have built a 35-year operation that handles carpet, hardwood, vinyl, and stairs with consistent professionalism. Reviewers across five years report the same pattern: owners visit your home with samples, install quickly and cleanly, charge fairly, and follow through.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • Owner attention and transparency
  • Clean, efficient installation crews
  • Wide selection brought to home
  • Fair pricing and honest dealing
  • Reliable repeat relationships
skilled-installerson-time-completionfair-pricingclean-worksiteattention-to-detailprofessional-crewresidential-homeownerspunctual-crew
Best for: Homeowners wanting personal service and fair pricing without corporate upsell pressure.

What stands out?

  • Owners bring samples directly to your home
  • 35-year local, family-owned track record
  • Fast turnaround on orders and installation
  • Installers protect homes during work

Worth knowing

  • Joe and Sue are the owners who handle consultations personally
  • Installers cover areas with plastic to contain dust and sawdust
  • Sample selection brought to homes for review
  • Installation completed within days of order in some cases
  • Multifamily and single-family projects handled

What reviews say by service

Carpet Installation
Consistently praised for variety, speed of installation, and cleanliness.
Hardwood Flooring
Hardwood floors and refinishing noted as meticulous work with protection of surrounding areas.
Laminate & Vinyl Flooring
Vinyl plank and sheet vinyl cited as quality products installed quickly and professionally.
Floor Refinishing & Repair
Stair runners and refinishing completed with attention to detail and protective measures.

How it compares

  • Rated 5 against a 4.66 average across the 540 hardwood flooring businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How the score was calculated

Our Rubric
Star rating 89
Review volume 65
Review recency 76
Review sentiment 65
Profile completeness 75
Verification 30

Rating breakdown

5
30
4
0
3
0
2
0
1
0

Frequently asked questions

Do the owners visit your home before installation?
Yes. Joe and Sue bring carpet and flooring samples to your home to review before you decide.
How fast can they install?
One reviewer ordered on Wednesday and had carpet installed by Sunday. Timing varies, but installation is noted as quick.
Do they serve areas outside Shelton?
Yes. The business serves Fairfield county and New Haven county throughout Connecticut.
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Last updated 2026-09-23