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Floor & Decor

Updated 2026-09-23 · 6,538 reviewed · 705 listed · Scored from 288 Google reviews · How we rank ›

4.6(288) 84 composite score See reviews on Google ✓ Google-verified Publishes prices
Epoxy & Concrete FlooringTile & Stone FlooringLaminate & Vinyl FlooringHardwood FlooringFloor Refinishing & RepairCommercial FlooringCarpet Installation
Floor & Decor
Location
Danbury
Services
Epoxy & Concrete Flooring, Tile & Stone Flooring, Laminate & Vinyl Flooring
Reviews
288
Best for
homeowners planning bathroom or flooring updates and comparing materials in person.

Google Business Profile is the source for the business data shown here, last checked 2026-09-23. Details taken from their website were fetched 2026-09-23.

What do customers say?

Staff expertise and product range drive most visits. Reviewers regularly name Sonia Lopes, Ayanna, Mio, Ian, and Emily as standouts who listened carefully, offered solid suggestions, and made the buying process straightforward. The store's breadth of tile, stone, laminate, vinyl, and hardwood under one roof appeals to DIY planners and renovators alike.

Recent experiences reveal uneven service. While most praise thoughtful design help and on-the-floor knowledge, a handful report dismissive behavior from certain staff members, particularly in the design section. Busy weekend crowds may affect availability. Stock-versus-display mismatches and occasional staff inattention have been noted, though these do not dominate the recent feedback pattern.

Praised for
  • knowledgeable, patient staff (named team members)
  • wide selection of tile and flooring options
  • design consultation support for renovation projects
  • accessible pricing across product tiers
Watch-outs
  • occasional staff rudeness or dismissiveness toward customers
  • inconsistent customer service quality depending on who assists you
professional-crewskilled-installersquality-materialsfair-pricingattention-to-detailresponsive-quotesresidential-homeowners
Best for: homeowners planning bathroom or flooring updates and comparing materials in person.
Think twice if: Staff helpfulness varies; designers may push their own aesthetic over your preferences.

What stands out?

  • large in-store selection lets you compare options side by side
  • named designers (Sonia Lopes, others) provide thoughtful consultation
  • pricing starts low (LVT from $0.99/SQFT) across all material types
  • design service included to help with selection

Worth knowing

  • Named staff who received praise: Sonia Lopes (design, multiple mentions), Ayanna (store assist), Mio (greeter/assist), Ian (flooring advice), Emily (store rep/assist), Jill (cashier), Steven, Mike
  • Design consultation available and included with purchases
  • Timely pickup notifications mentioned positively
  • Wide selection noted but occasional stock-display mismatches
  • Busy weekend crowds can affect staff availability

What reviews say by service

Tile & Stone Flooring
Wide selection praised; design help with tile choice is a consistent strength.
Hardwood Flooring
Staff explain differences between flooring types; engineered hardwood and LVT options valued.
Laminate & Vinyl Flooring
Affordable starting prices ($0.99-$3.49/SQFT) and good staff guidance on material fit.
Floor Refinishing & Repair
Limited specific review evidence; one mention of tile-cutting expertise expectations.
Commercial Flooring
No clear evidence in recent reviews.
Epoxy & Concrete Flooring
No clear evidence in recent reviews.

How it compares

  • Rated 4.6 against a 4.77 average across the 104 epoxy & concrete flooring businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How the score was calculated

Our Rubric
Star rating 74
Review volume 100
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
241
4
22
3
6
2
4
1
15

Frequently asked questions

Does Floor & Decor offer design consultation?
Yes. Named designers such as Sonia Lopes are available to help you pick tile, flooring, and complementary materials, and to coordinate pickup with contractors.
What are the starting prices for common flooring materials?
Luxury Vinyl Tile starts at $0.99/SQFT; Laminate at $1.99/SQFT; Engineered Hardwood at $1.99/SQFT; White Tile at $0.67/SQFT. Stone and mosaic pieces start higher. Curbside delivery is $99.
Does the store get busy?
Yes; reviewers note weekends can be crowded, which may affect staff availability to assist.
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Last updated 2026-09-23