Google Business Profile is the source for the business data shown here, last checked 2026-09-23.
Older reviews paint a picture of skilled installers, friendly staff, and a solid family business with a nice showroom. Recent reviews show the same strengths but reveal a persistent pattern: customers report going weeks or months without callbacks or replies to quotes after initial consultations, even when they express genuine interest.
Based on limited recent reviews, so treat this as low-confidence.
Review evidence is limited: one dated complaint offers little insight into current service. The business claims over 50 years of flooring and concrete experience across multiple states, but recent performance is unclear.
Staff members including Milton, Charlie, and Adam consistently help customers pick products and finish jobs quickly, sometimes within a day. Work quality is praised across carpet, vinyl, and tile jobs, with crews keeping sites clean and staying under budget.
American Poly delivers polished concrete and epoxy garage floors that reviewers consistently praise for visual impact and durability. Named technicians including Taylor, Alex, Jay, Craig, and Eric earn specific recognition for professionalism and care. The crew works methodically through prep, application, and cleanup, often finishing ahead of schedule. One recent dissent flagged months-long non-response when invoking the warranty after installation problems, though this stands as an outlier amid 94% four-to-five-star recent ratings. Their website lists 30+ years in business, coverage across five Connecticut counties, and claims a 10-year insurance-backed warranty with AM Best A+ backing. Services span garage epoxy, basement sealing, polished concrete, and decorative finishes (flake, metallic, quartz). Stronger communication early in the sales process would benefit new clients, and the warranty claims process merits direct clarification before signing.
Last updated 2026-09-23