53 low data
Home Services at The Home Depot
3.7(3)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Carpet InstallationHardwood Flooring
Dalene Flooring Carpet One
Tile & Stone FlooringHardwood FlooringCarpet InstallationFloor Refinishing & RepairLaminate & Vinyl FlooringCommercial Flooring
- Location
- Southington
- Services
- Tile & Stone Flooring, Hardwood Flooring, Carpet Installation
- Reviews
- 46
- Best for
- Homeowners wanting to consult Katerina, Chris, or Tony; customers who prefer patient, non-pushy sales guidance.
Google Business Profile is the source for the business data shown here, last checked 2026-09-23.
What do customers say?
Recent reviews show a split: strong praise for staff like Katerina and Chris, who listen and explain options without pressure, sits alongside frustration over slow or absent quotes and mixed follow-up. Installers earn consistent marks when they show up, but sales responsiveness varies widely.
Praised for
- knowledgeable staff (Katerina, Tony, Rob, Chris)
- professional installers
- competitive pricing
- responsive follow-up from select staff
Watch-outs
- unresponsive quotes or follow-up (recent, unresolved)
- inconsistent customer service experiences
skilled-installersprofessional-crewresponsive-quotespoor-communicationfair-pricingattention-to-detail
Best for: Homeowners wanting to consult Katerina, Chris, or Tony; customers who prefer patient, non-pushy sales guidance.
Think twice if: Quotes and follow-up can be slow; request a timeline upfront and confirm follow-up by email in writing.
What stands out?
- Named staff bring product knowledge and patience
- Installation crew praised for professionalism and quality
- Competitive pricing on materials
- Long-standing family business (20+ years mentioned)
Worth knowing
- Katerina Faulk: praised for responsiveness, product knowledge, and willingness to go above and beyond
- Tony Minniti: hardwood installation specialist, noted for speed and reliability
- Chris: knowledgeable sales rep, non-pressured approach
- Rob: responsive estimate process and installation coordination
- Kendall: installer praised for vinyl plank flooring
- Jessica Lamesa at Torrington location: bathroom tile renovation coordination
- Tile pricing quotes cited at $8–15 per sq ft material, $10 per sq ft installation (from recent review)
- Multiple staff members conduct in-home measures
What reviews say by service
- Tile & Stone Flooring
- Mixed: praised for material selection and finished look; pricing quotes are hard to extract and follow-up can stall.
- Hardwood Flooring
- Praised for quality and speed; Tony Minniti specifically noted for reliable red oak installation.
- Carpet Installation
- Strong marks for installer professionalism and finish quality; one older incident flagged improper seaming.
- Laminate & Vinyl Flooring
- Installer Kendall praised for seamless vinyl plank execution.
- Floor Refinishing & Repair
- Positive results noted; staff willing to work on repairs and replacements over time.
How it compares
- Rated 4.4 against a 4.66 average across the 540 hardwood flooring businesses listed here.
- Has more Google reviews than 85% of the businesses in this directory.
How the score was calculated
Our Rubric Star rating 66
Review volume 73
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30
Rating breakdown
5
39
4
0
3
0
2
0
1
7
Frequently asked questions
- How long does a tile quote typically take?
- Recent reviews report waits of weeks to no response; ask for a written timeline and confirm by email when you visit.
- Who should I ask for at the Southington location?
- Katerina Faulk and Tony Minniti are named repeatedly for responsiveness and expertise in tile, hardwood, and carpet.
- Are installers included in the price?
- Installation is quoted separately; material and labor are broken out (e.g., $8–15 per sq ft for tile material, $10 per sq ft for install).
Similar flooring contractors nearby
88
W Technique LLC
5.0(51)✓ Google-verified
Over five years, families return to W Technique because Brendan and his crew finish projects on time, keep work areas spotless, and treat homes with care. Recent reviews across painting, ceiling removal, flooring, and bathroom remodels show the same pattern: they listen, communicate via text or call, catch issues before they become problems, and leave no trace of the work. Brendan is named in nearly every recent review as patient and detail-oriented; Stephanie handles scheduling and responds quickly. Customers cite specific finishes like spray-painted bookshelves, vinyl flooring conversions, stair refinishing, and popcorn ceiling patching. One reviewer noted they fixed problems left by a previous contractor. Multiple clients confirm fair pricing and say they plan to hire the team again.
Carpet InstallationFloor Refinishing & RepairCommercial Flooring
CM
48 low data
Construction Management Systems of America
3.5(2)✓ Google-verified
Limited review evidence: 2 Google reviews split evenly between five-star and one/two-star ratings. Review text is not available to ground specifics about service quality or installation work.
Commercial FlooringHardwood Flooring