Can Cluff help me find discontinued or hard-to-find flooring?

Yes. A recent review mentions the team tracked down four boxes of discontinued tile from the manufacturer in Arizona and had it shipped to their Waterford warehouse.

Do you offer in-store samples and selection?

Yes, their website lists Flooring Samples and a Room Visualizer tool. Reviewers mention visiting multiple times to view options and samples before deciding.

How does Cluff's pricing compare to big-box retailers?

Recent reviews indicate Cluff offers competitive or lower pricing than national chains and home improvement retailers, while typically including quality padding materials in the quote.

Cluff Carpet One Floor & Home

Updated 2026-09-23 · 6,538 reviewed · 705 listed · Scored from 37 Google reviews · How we rank ›

4.5(37) 73 composite score See reviews on Google ✓ Google-verified

Tile & Stone FlooringCarpet InstallationFloor Refinishing & RepairHardwood FlooringCommercial FlooringLaminate & Vinyl Flooring

Location: Waterford
Services: Tile & Stone Flooring, Carpet Installation, Floor Refinishing & Repair
Reviews: 37
Best for: Homeowners comparing quotes and wanting fair prices with quality materials and friendly service.

Google Business Profile is the source for the business data shown here, last checked 2026-09-23. Details taken from their website were fetched 2026-09-23.

What do customers say?

Customers consistently experience attentive, friendly service and well-finished work at competitive prices. Staff members like Cassandra and installers Richie and Bill earn repeated mentions for professionalism. Recent reviews emphasize quality materials, flawless carpet stretching, and fair pricing versus big-box retailers, though occasional staffing gaps on large installs have been noted in the past.

Praised for

friendly and professional staff (Cassandra, Richie, Bill)
quality materials and craftsmanship
fair pricing compared to chains
attentive customer service from selection through installation

Watch-outs

staffing efficiency on large jobs
occasional follow-up delays on estimates

skilled-installersfair-pricingclean-worksiteattention-to-detailquality-materialsprofessional-crewresidential-homeowners

Best for: Homeowners comparing quotes and wanting fair prices with quality materials and friendly service.

Think twice if: Planning a large, multi-room install on a tight timeline; confirm staffing levels in advance.

What stands out?

family-owned, willing to work with individual customer needs
in-stock inventory and samples on site
staff expertise in sourcing discontinued or hard-to-find materials
competitive pricing with quality padding and materials

Worth knowing

Staff members Cassandra (sales), Richie and Bill (installation) named in multiple recent reviews
Team sourced discontinued tile from Arizona manufacturer and had it shipped to Waterford warehouse
Installer used quality rubber padding under carpet on multiple jobs
Owner Celine and Tara also mentioned
One review noted carpet seams were imperceptible after installation

What reviews say by service

Carpet Installation: Praised for tight stretching, invisible seams, and quality padding selection
Hardwood Flooring: Successfully matched new hardwood to existing floors; described as difficult abutment work done well
Tile & Stone Flooring: Team sourced hard-to-find discontinued tile; some older reviews noted scheduling coordination issues with subcontractors

How it compares

Rated 4.5 against a 4.66 average across the 540 hardwood flooring businesses listed here.
Has more Google reviews than 81% of the businesses in this directory.

How the score was calculated

Our Rubric

Star rating 71

Review volume 69

Review recency 53

Review sentiment 68

Profile completeness 100

Verification 30

Rating breakdown

Frequently asked questions

Can Cluff help me find discontinued or hard-to-find flooring?: Yes. A recent review mentions the team tracked down four boxes of discontinued tile from the manufacturer in Arizona and had it shipped to their Waterford warehouse.
Do you offer in-store samples and selection?: Yes, their website lists Flooring Samples and a Room Visualizer tool. Reviewers mention visiting multiple times to view options and samples before deciding.
How does Cluff's pricing compare to big-box retailers?: Recent reviews indicate Cluff offers competitive or lower pricing than national chains and home improvement retailers, while typically including quality padding materials in the quote.

Contact

Phone: +1860-333-5156
Website: https://www.cluffcarpetonewaterford.com/?utm_source=&utm_medium=organic&utm_campaign=gbp-listing&utm_content=Waterford-showroom
Address: 118 Cross Rd, Waterford, CT 06385
Open in Google Maps

Last verified 2026-09-23

Opening hours

Monday: 08:30-17:30
Tuesday: 08:30-17:30
Wednesday: 08:30-17:30
Thursday: 08:30-17:30
Friday: 08:30-17:30
Saturday: 09:00-13:00
Sunday: Closed

As listed on Google.

From their website

Services listed

CarpetHardwoodLuxury VinylLaminateTileStair RunnersArea RugsFloor Care

As published by the business on its own website; not independently verified.

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