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Carpets Plus, Inc.

Updated 2026-09-23 · 6,538 reviewed · 705 listed · Scored from 27 Google reviews · How we rank ›

4.5(27) 78 composite score See reviews on Google ✓ Google-verified
Hardwood FlooringCarpet InstallationTile & Stone FlooringCommercial FlooringLaminate & Vinyl Flooring
Carpets Plus, Inc.
Location
Waterbury
Services
Hardwood Flooring, Carpet Installation, Tile & Stone Flooring
Reviews
27
Best for
homeowners seeking fast, professional installation of carpet, vinyl, hardwood, or tile

Google Business Profile is the source for the business data shown here, last checked 2026-09-23. Details taken from their website were fetched 2026-09-23.

What do customers say?

Carpets Plus delivers consistent, timely installation across multiple flooring types, with crews arriving early and finishing entire projects in a day. Staff like Marco, Jose, and Doug earn recurring praise for quality work and competitive pricing, though one recent customer had to pursue warranty resolution elsewhere after a floor failure went unaddressed despite promises to investigate.

Praised for
  • quick, efficient installation
  • quality materials at fair prices
  • friendly, knowledgeable staff
  • attention to detail and cleanliness
Watch-outs
  • warranty follow-up and communication gaps
skilled-installerson-time-completionfair-pricingclean-worksiteattention-to-detailprofessional-crewresidential-homeownersquality-materials
Best for: homeowners seeking fast, professional installation of carpet, vinyl, hardwood, or tile
Think twice if: warranty follow-up communication has been inconsistent in recent cases

What stands out?

  • experienced crew (Marco, Jose, Doug named for quality work)
  • same-day or quick installation across all flooring types
  • wide selection in-store
  • competitive pricing

Worth knowing

  • Marco, Jose, and Doug named as skilled installers
  • Jose cited as having 20 years of experience
  • crews arrive early and work through the day to complete projects
  • staff even vacuum after installation
  • vacuum and clean-up included in service
  • one customer experienced floor failure after 6 months covered under warranty but received no response after inspector visit in September 2024

What reviews say by service

Carpet Installation
praised for quick, professional work and quality carpet at competitive prices
Laminate & Vinyl Flooring
vinyl installation in old house completed to satisfaction; laminate flooring also praised
Tile & Stone Flooring
ceramic and stone tile work described as gorgeous with attention to detail
Hardwood Flooring
installed as part of multi-room projects and recommended without complaint

How it compares

  • Rated 4.5 against a 4.66 average across the 540 hardwood flooring businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

How the score was calculated

Our Rubric
Star rating 72
Review volume 63
Review recency 100
Review sentiment 73
Profile completeness 100
Verification 30

Rating breakdown

5
23
4
0
3
1
2
0
1
3

Frequently asked questions

How quickly can you get to my project?
Recent reviews report crews arriving early and completing entire units in a single day; another customer was scheduled within a week of contact.
Do you clean up after installation?
Yes; one reviewer noted the crew vacuumed after carpet removal and installation.
What flooring types do you install?
The business states it offers carpet, hardwood, stone and ceramic tile, vinyl, laminate, and complete removal and installation services.
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Last updated 2026-09-23